Returns

Changed your mind?

You have 14 days from the day your order arrives to tell us you want to cancel, and then a further 14 days to send the items back, as set out in the Consumer Contracts Regulations 2013. [MERCHANT TO CONFIRM] if you offer longer (for example, 30 days), say so here and in the Refund policy.

How to return

Email us at [MERCHANT TO CONFIRM] with your order number and what you're sending back. We'll reply with the return address.

Return postage

[MERCHANT TO CONFIRM] who pays return postage for change-of-mind returns.

Refunds

We refund the price of the item and the standard delivery charge you paid within 14 days of getting the item back (or proof you sent it). Items should be returned unused and in their original packaging where possible.

Faulty or damaged?

Tell us within 30 days of delivery and we'll put it right: a repair, a replacement or a refund, as the Consumer Rights Act 2015 provides. We cover the return postage for faulty items.